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  4. SOLVED: eLicensor Error

  • SOLVED: eLicensor Error

    R
    R

    I am unable to open DP8.05.  I'm getting the following message when loading screen hangs on "Gathering info for Vienna Instruments x64":

    "An error has been signaled by the Protected Object Server: 

    File SYNSOACC.DLL could not be located in the Windows system folder."

    A quick file search finds a synsoacc.dll in the windows folder in both 32 bit and 64 bit folders.  Not sure why elicenser doesn't want to see it.  

    I have downloaded the latest drivers on the eLicenser website (dated Nov 4 2013) and run all maintenance checks.  

    Any help would be greatly appreciated!  

    Windows 7 64bit

    Asus x79 Sabertooth

    i7-3930k   64Gb Ram
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi westlake79,

    That sounds like some background processes are causing this conflict.

    Did you try a restart?

    Also, please make sure you are using all the latest VSL Software as well.

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • R
    R

    Hi Paul,

    A little new to Windows, perhaps I can eliminate background processes?  

    I am currently running VE Pro 5.2.12808.  I have restarted multiple times.  Any other help would be great.

    THank you!
  • R
    R

    After speaking with Ilio tech support, we realized I had not updated Vienna Instruments for a very long time, I had only been updating VE Pro.  Apparently Vienna Instruments includes a free version of Ensemble that was causing this problem.  

    Just a reminder to all those who came to this post with eLicenser problems, make sure all software listed on your key is up to date!

    Thanks Paul for your help!