FAQ: Libraries

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All libraries come with their free sample player included. No additional purchases are required.

The following product series are powered by the Vienna Synchron Player software:

That also includes our beginner-friendly Started Edtition products:

We also offer dedicated sample players for these products - based on the Synchron platform:

The Vienna collections are powered by the Vienna Instruments Pro software.

VI Series

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The following VSL library series are all powered by our Vienna Synchron Player:

We also offer edicated sample players for these products:

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Yes, of course! The faster the drive itself and the higher the data throughput, the better the streaming performance. Just make sure to use a fast enough connector (SATA 6, USB 3, ...).
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All Synchron and Studio Pianos
Synchron Solo Violin & Cello
Synchron Strings Pro
Synchron Percussion I-III
Synchron Power Drums
Synchron World Percussion
Synchron Prime Edition
Duality Strings Essentials
Studio Concert Guitar
Studio Overdrive
Studio Upright Bass
Studio Orchestral Strings
Studio Special Edition Volume 1 & 2
Angelic Choir

FAQ > Answer

If you are a registered user of both (!) Synchron Strings I & Synchron Strings Pro, you have the option to download an Optimized Content version of Synchron Strings I.

Advantages of the Synchron Strings I Optimized Content:

  • Redundant articulations have been removed from your Synchron Strings I sample content

  • Requires 50% less SSD storage.

Get the download file for your Synchron Strings I Optimized Content with your Vienna Assistant, log in and start your download.

Vienna Assistant macOS
Vienna Assistant Windows

All Library Updates of the original Synchron Strings I have been implemented in the Optimized Content.

Find an overview of all articulations here.

FAQ > Answer
Red_Cells

That points to a missing connection to your sample content.

1. Please make sure that your hard drive is connected correctly.

2. Check that your product is visible in your Vienna Assistant.

3. Use the REPAIR function of Vienna Assistant if necessary.

FAQ > Answer

Unfortunately that's not possible. Many parameters have been restructured from the ground up for the Synchron Player - and that requires a new data format. Further with the re-edited sample content for SYNCHRON-ized products, the content was streamlined to perform perfectly within the Synchron Player.

You can always benefit from attractive crossgrade prices when switching your VI Series collections to the corresponding SYNCHRON-ized collections!

FAQ > Answer

Only when working with the iLok Cloud internet connectivity is required (due to the product licenses).

When storing your product licenses on a physical iLok key instead, internet access is only required for the following tasks:

Once your software & sample content are installed on your computer, and the licenses are moved to a physical iLok USB key, you can work offline.

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The Vienna Synchron Player GUI does come with a CPU Meter indicator in form of a computer-chip-icon that will blink red in case either your CPU or drive are overwhelmed. Try the following steps to improve the performance:

  1. Increase the buffer size of your audio driver.

  2. Increase the Preload size in the Synchron Player Settings under the Database-tab.

  3. Switch off Velocity Crossfade (Vel.XF), if not needed.

  4. Reduce the number of used microphones in the Mixer-tab.

  5. Lower the voice limit.

  6. SYNCHRON-ized products: Enable Use Light Convolution in the Settings > Engine-tab.

  7. Multi-mic products: Try the Enable Multicore Processing option in the Settings > Engine-tab

FAQ > Answer

Feel free to install our products on as many computers as you like.

As your licenses are stored in the iLok system, you will be able to work on every computer that has the necessary software components installed.

  • Physical iLok key: Connect your key containing your licenses with the computer you want to work with.

  • iLok Cloud: Use the iLok License Manager to log into your iLok account and activate a Cloud Session on the computer you want to work with. Each iLok account allows ONE cloud session, so a new log-in will terminate a possibly running cloud session on any another computer!

All our products come with one (1) license, which can be active on one (1) computer.

If you need additional licenses - for example for a studio - please contact us via sales@vsl.co.at.

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Here is the procedure for moving to a new computer, step by step.

  1. On your new computer, please make sure that you are using the latest iLok License Manager and Vienna Assistant software.

  2. (a) iLok USB key: Connect your iLok key containing your licenses.

  3. (b) iLok Cloud: Please open your Cloud Session.

  4. If you already have your iLok-compatible sample content available: Copy / move it to your new computer (e.g., with an external drive or via network). To reconnect samples & software, use the Add existing libraries option in the Vienna Assistant menu.

  5. If you need to download the sample content from scratch, please use once again the Vienna Assistant.

  6. Always download the latest software builds & updates via the Vienna Assistant.

FAQ > Answer

In short: No, you can download your products as many times as needed without limitations.

Some of our products have already been rolled out with a highly efficient lossless compression. Those products will be directly downloaded into your product folder and do not require installation files. For products not yet available as lossless compression format, the Vienna Assistant will automatically delete your installation files unless you activate the Keep downloaded data-option in the Vienna Assistant preferences.

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No, the downloaded files are identical. If your demo license is still active, it will sit next to your permanent license for the remaining days and then expire on it's own.

FAQ > Answer

Find your answers here!

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