FAQ: Licenses & iLok

Each Vienna Symphonic Library product comes with a dedicated license. These licenses are managed by the iLok License Manager and can be stored on a physical iLok key (also called "dongle") or in the iLok Cloud (no key/dongle needed). You can get your iLok key directly at iLok or at a music store of your choice.

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After purchasing a product from our VSL web shop or an authorized dealer, your iLok licenses will be added to your linked iLok account right away.

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For regular product licenses and demo licenses, you can activate your licenses

  1. in an iLok Cloud Session (no physical key necessary) or

  2. on a physical iLok Key.

For our FREE INSTRUMENTS licenses, you can choose between

  1. machine-based activation (no key necessary) and

  2. activation on a physical iLok key.

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In short, click the 'Complete' button when prompted.

This process only removes an upgradeable license and replaces it with your new upgrade license.

If the old license is still active in the iLok cloud session or on your iLok key, right-click it and deactivate it.

Important

When purchasing several products, including an upgrade license, you will be asked to surrender the upgradable license as the first step!

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Our products come with one (1) license per purchase, which can be activated on one (1) computer at a time.

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This means that you have not yet installed the iLok License Manager software. After installation, this message will no longer appear.

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If you need additional licenses — for example, for your studio — please get in touch with us at sales@vsl.co.at. We can offer additional licenses for our more extensive collections at a reduced price.

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This depends on your system configuration:

You need only one license if you are using VE Pro 7 on a stand-alone computer. If you wish to use VE Pro in a network, you will need additional licenses depending on the number of computers (reduced prices (https://www.vsl.co.at/en/Vienna_Software_Package/Vienna_Ensemble_P))

For a network configuration: A license is required for each computer running a Vienna Ensemble Pro server (allowing loading of plug-ins into that server).

Your DAW computer does not require a license if you do not plan to run a server alongside your sequencer.

The VE Pro plug-in that connects your sequencer to available VE Pro servers on your network does not require a license.

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This depends on your individual situation and insurance coverage. The process is handled directly by our partners at iLok. If an iLok key is defective, lost or stolen, please send an RMA ticket (“Return Merchandise Authorization”) directly to PACE:

A detailed overview of these scenarios can be found here: iLok FA

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Zero Downtime™ (ZDT) is optional iLok insurance coverage that provides instant access to your licenses in the event of a defective, lost, or stolen iLok USB dongle. If you need around-the-clock access to your licenses, ZDT is for you.

Theft&Loss Coverage offers even more protection and is included in your ZDT subscription at no extra charge.

Tip

Theft&Loss Coverage offers even more protection and is included in your ZDT subscription at no extra charge.

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It is possible to transfer a Vienna license to another user, but only with the involvement and approval of VSL. The Vienna Symphonic Library allows license transfers under certain regulated circumstances.

Please note that we do not allow resale in our forums or via platforms such as eBay or similar - so you will have to find a buyer privately.

The handling fee for the license transfer is 10% of the list price of the product (minimum fee of €5

Any upgrade and student discounts granted earlier must be refunded to the Vienna Symphonic Library. The seller emails the name and email address of the user to whom the license is to be transferred from their registered email address to sales@vsl.co.at.

  • Please note that we do not allow resales on our forums or through platforms like eBay or similar, so you must find a buyer privately. Our sales team will guide you through revoking the license(s) from your iLok and VSL accounts and adding these licenses to the new owner's iLok and VSL accounts.

If you have any questions regarding the license transfer, please get in touch with us directly.

Note

The legal buyer of 'second hand' products of the Vienna Symphonic Library has full access to our support, software updates and sample downloads - he can even take advantage of our upgrade discounts with future orders. For any license transfer inquiries, please contact us directly!

Important

If you have a corresponding eLicenser license for the iLok license that is transferred to another user, the eLicenser license will be deleted from your account. eLicenser licenses cannot be transferred anymore.

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